Coronavirus: Advice & FAQs

15th April 2020 / News archive

Coronavirus: advice and frequently asked questions

Wiltshire Council

Wiltshire Council have collated information on volunteer/community groups, and organisations who are offering help during this time. They have created a Community Support Group Directory, which is covers all of Wiltshire.

Please click HERE to take a look and access a range of support services such as prescription and food delivery.

If you would like to set up a volunteer group but need some advice on where to start, take a look at the Volunteer Pack from Wiltshire Council. It is a comprehensive guide including safeguarding.
Click HERE to view the Volunteer Pack.

Wiltshire Wellbeing Hub

For those who are self isolating and need help with food deliveries, essentials or if you are feeling alone. You can request this help by calling the helpline on: 0300 003 4576 or via email at wellbeinghub@wiltshire.gov.uk. It’s available from 8am to 8pm Monday to Friday and 10am to 4pm Saturday and Sunday.

Will waste and recycling collections and other council services continue to run as normal?
Wiltshire Council  reopened household recycling centres from Monday 18 May for essential journeys only.  There will be a significant number of restrictions in place to protect staff and residents, and opening times will change.
Please check on the Wiltshire Council website HERE

Please check which days you are able to visit a recycling centre HERE

Waterstones, Chippenham

If you are self-isolating or are unable to leave the house, Waterstones Chippenham are more than happy to deliver books to you. Please call or email to discuss further: 01249 446760 or Chippenham@waterstones.com

Chippenham and District Constitutional Club

Chippenham and District Constitutional Club are offering to help anyone who is self-isolating or struggling to get out with day to day needs such as picking up a prescription or collecting shopping. Please call on 07849491684 for more information.

Chippenham Neighbourhood Corona Help Group: Facebook

A Facebook support group, which is a place to request or offer help to those in need in the Chippenham area including food shopping, essential medicines or even a phone call.

Find them on Facebook:  CNCHelp

Chippenham Borough Lands Charity

Still accepting grant applications, particularly those of an urgent nature and how are struggling financially during this time.

Also working with Age UK Wiltshire to help deliver hot meals to older people in the Chippenham area. The service can deliver a daily hot meal to an older person for just £6.50 a day. If you are interested or know someone who may be, please call the Age UK Wiltshire team on 01380 727767 or email communitymeals@ageukwiltshire.org.uk for more details.
Take a look at their website HERE

One Chippenham

Chippenham Borough Lands Charity have worked hard to create a new website ‘One Chippenham’ where you are also able to access a wide range of information relating to Covid-19.

The website can be accessed HERE

Age UK Wiltshire

Age UK Wiltshire have also put together a Local Coordinated Support document which contains tips and support groups around Wiltshire who are assisting the elderly.
Please click HERE to view.

Chippenham Link Transport

Chippenham Link Transport is still open and available to transport people to and from medical appointments, although the service is under more pressure during these times.

If you wish to volunteer or require the service then please call on 01249 461881 or view their website HERE

Wessex Community Action

Wessex Community Action provide help, advice, training and support to community and voluntary organisations. They have created a resource hub where you can go for a wide range of information including legal issues, safeguarding, prescription collection etc.
Take a look at their website HERE

Carer Support WIltshire

Face to face support is currently suspended, but Care Act assessments will be carried out over the phone where possible. They are still offering a telephone service (Monday – Friday) or alternatively for advice and support call on 0800 181 4118 or email on admin@carersupportwiltshire.co.uk

The Salvation Army

Chippenham Foodbank will now be open Wednesdays 10am-3pm and Fridays 10am-1pm. You do not need to get a voucher from another agency, but you do need to call The Salvation Army for a phone assessment and a pick up appointment. Please call 01249 655458, they are asking for people to not just turn up.


If you need your prescription and you’re unable to leave your home there are some links with more information that may be able to help you or someone you know:
Digital NHS prescriptions
Rowden Surgery
Hathaway Surgery


NHS England ‘Every Mind Matters’ is a place you can go if you are worried or anxious about Corona Virus and how to look after your mental health.
Click HERE for more information.

Public Health England

Public Health England are updating their website daily and have created a poster you can share HERE.

Age UK

Call in Time is a free telephone service for people 60+ to meet like minded people and make a new friend. Click HERE for more information and how to get involved.

The Wiltshire Bobby Van Trust

During the current lockdown the Wiltshire Bobby Van Trust are still able to offer some services to those over 60 or 18+ with a  registered disability.

Please click HERE to view what the team is offering.

Chippenham Pit Stop Junction 17

Chippenham Pit Stop are still offering their full menu to takeaway.  If you call ahead it will be delivered to your vehicle. Alternatively the shop is also as stocked as possible and are offering a call in advance service where your food and groceries are delivered to your car.

For more information call on 01249 750645


Although supermarkets are being put under a lot of strain and pressure at the moment, they are also doing everything they can to support the community.

Help with finances

If you are at risk of losing your job, need help with paying your rent or mortgage, you may be able to claim Universal Credit.

Take a look at the Government website for more information: Universal Credit

Help for homeowners: Support for mortgages

What help/support is available if I have to close my independent business?

There are some useful links for business owners to help you through this challenging time:

Guidance for employers and businesses

Federation of Small Businesses – advice to small businesses

We will be working to keep this page as up to date as possible. If there is vital work going on in Chippenham that we have missed then please do not hesitate to contact us via the general enquiries email or call us to help us help you.

Contact us:
General enquiries: enquiries@chippenham.gov.uk
Report an issue: report-it@chippenham.gov.uk
Telephone: 01249 446699
Facebook: @chipptowncouncil
Twitter: @Chippenhamtcl