Coronavirus Advice & FAQ’s

19th March 2020 / News, News-HP

Coronavirus: advice and frequently asked questions

We are aware that as the Coronavirus (Covid-19) situation progresses, you may need to access a range of services.

Is Chippenham Town Council still operating?

Chippenham Town Council is still operating, many staff are working from home and some are continuing to work such as the Environmental Services team, strictly following Government guidance.
The customer services team are still answering your enquiries, so please contact us on 01249 446699 or email

Please take a look at the list below for more details on our venues and services.

Town Hall Customer Services , Chippenham Museum, Yelde Hall, Neeld Community & Arts Centre and Stanley Park Sports Ground

All of these venues are closed with immediate effect for a 12 week period until 15 June 2020.
If you have bought a ticket to an event or show in this period, we will be in touch to offer you a refund where relevant, we would welcome your patience during this time. We are working hard to arrange alternative dates for events where possible. All external hire events have been cancelled during this time.

Committee and Full Council meetings

All meetings have currently been suspended this includes Full Council meetings, Standing Committee meeting and Sub-Committee meetings.

John Coles Park, all play areas and all MUGA sites

All of these will be closed from Tuesday 24 March 2020.

Friday & Saturday Market

The market has been suspended until further notice

Events which have been postponed or cancelled:

VE 75 Day celebration Friday 8 May 2020 – postponed
Family Fun Day Sunday 14 June 2020 – cancelled
Armed Forces Day 28 June 2020 – cancelled

The following will currently remain open:

London Road Cemetery

The cemetery will remain open until we receive further guidance that it should close.

Environmental Services

Litter collection, street cleansing, grass cutting and grounds maintenance will continue.

Wiltshire Council

Wiltshire Council have collated information on volunteer/community groups, and organisations who are offering help during this time. They have created a Community Support Group Directory, which is covers all of Wiltshire. Please click HERE to take a look and access a range of support services such as prescription and food delivery.

If you would like to set up a volunteer group but need some advice on where to start, take a look at the Volunteer Pack from Wiltshire Council. It is a comprehensive guide including safeguarding.
Click HERE to view the Volunteer Pack.

Wiltshire Wellbeing Hub

For those who are self isolating and need help with food deliveries, essentials or if you are feeling alone. You can request this help by calling the helpline on: 0300 003 4576 or via email at It’s available from 8am to 8pm Monday to Friday and 10am to 4pm Saturday and Sunday.


Will waste and recycling collections and other council services continue to run as normal?
Wiltshire Council currently have no plans to change their regular waste and recycling collections within Chippenham, although this may change over the coming weeks and months.
Please check on the Wiltshire Council website HERE

Waterstones, Chippenham

If you are self-isolating or are unable to leave the house, Waterstones Chippenham are more than happy to deliver books to you. Please call or email to discuss further: 01249 446760 or

Chippenham and District Constitutional Club

Chippenham and District Constitutional Club are offering to help anyone who is self-isolating or struggling to get out with day to day needs such as picking up a prescription or collecting shopping. Please call on 07849491684 for more information.

Chippenham Neighbourhood Corona Help Group: Facebook

A Facebook support group, which is a place to request or offer help to those in need in the Chippenham area including food shopping, essential medicines or even a phone call.

Find them on Facebook:  CNCHelp

Chippenham Borough Lands Charity

Still accepting grant applications, particularly those of an urgent nature and how are struggling financially during this time.

Also working with Age UK Wiltshire to help deliver hot meals to older people in the Chippenham area. The service can deliver a daily hot meal to an older person for just £6.50 a day. If you are interested or know someone who may be, please call the Age UK Wiltshire team on 01380 727767 or email for more details.
Take a look at their website HERE

Age UK Wiltshire

Age UK Wiltshire have also put together a Local Coordinated Support document which contains tips and support groups around Wiltshire who are assisting the elderly.
Please click HERE to view.

Wessex Community Action

Wessex Community Action provide help, advice, training and support to community and voluntary organisations. They have created a resource hub where you can go for a wide range of information including legal issues, safeguarding, prescription collection etc.
Take a look at their website HERE

The Salvation Army

Chippenham Foodbank will now be open Wednesdays 10am-3pm and Fridays 10am-1pm. You do not need to get a voucher from another agency, but you do need to call The Salvation Army for a phone assessment and a pick up appointment. Please call 01249 655458, they are asking for people to not just turn up.

Iceland Chippenham

Iceland Chippenham will be opening between 7:30-9:30am every Wednesday for the foreseeable future for the elderly to have a dedicated shopping period.


If you need your prescription and you’re unable to leave your home there are some links with more information that may be able to help you or someone you know:
Digital NHS prescriptions
Rowden Surgery
Hathaway Surgery

We will be working to keep this page as up to date as possible. If there is vital work going on in Chippenham that we have missed then please do not hesitate to contact us via the general enquiries email or call us to help us help you.

Contact us:
General enquiries:
Report an issue:
Telephone: 01249 446699
Facebook: @chipptowncouncil
Twitter: @Chippenhamtcl


NHS England ‘Every Mind Matters’ is a place you can go if you are worried or anxious about Corona Virus and how to look after your mental health.
Click HERE for more information.

Public Health England

Public Health England are updating their website daily and have created a poster you can share HERE.

Age UK

Call in Time is a free telephone service for people 60+ to meet like minded people and make a new friend. Click HERE for more information and how to get involved.


Although supermarkets are being put under a lot of strain and pressure at the moment, they are also doing everything they can to support the community.


Help with finances

If you are at risk of losing your job, need help with paying your rent or mortgage, you may be able to claim Universal Credit.

Take a look at the Government website for more information: Universal Credit

Help for homeowners: Support for mortgages

What help/support is available if I have to close my independent business?

There are some useful links for business owners to help you through this challenging time:

Guidance for employers and businesses

Federation of Small Businesses – advice to small businesses