Coronavirus: Changes in our services and facilities

15th April 2020 / News, News-HP

Chippenham Town Council are following and responding to the latest guidance on from Government announced on 16 March and we are taking the following measures to safeguard our staff and visitors.

We are still operating, many staff are working from home and some are continuing to work on site such as the Environmental Services team, strictly following Government guidance.

The customer services team are still answering your enquiries, so please get in touch:
General enquiries:
Report an issue:
Telephone: 01249 446699
Facebook: @chipptowncouncil
Twitter: @Chippenhamtcl

Town Hall Customer Services, Yelde Hall, Neeld Community & Arts Centre and Stanley Park Sports Ground
All of these venues are closed with immediate effect until further notice.
If you have bought a ticket to an event or show in this period, we will be in touch to offer you a refund where relevant, we would welcome your patience during this time. We are working hard to arrange alternative dates for events where possible. All external hire events have been cancelled/rescheduled during this time.

Chippenham Museum
Chippenham Museum will be trialing a national online booking system for two weeks to establish how viable it will be to open to the public safely in accordance with the new guidance.
If the trial goes well, Chippenham Museum will open to the public in early August with a new exhibition called Spotlight showcasing new donations of contemporary art to the collection.
Please contact Chippenham Museum for more information:
01249 705020

Full Council and Committee meetings
Following the success of the first pilot virtual meeting of the Neighbourhood Plan Steering Group meeting and the first virtual public Annual Council Meeting, standing and sub-committee meetings will be resumed virtually using the platform Zoom.
Some extraordinary meetings will be held in July and August, then we will continue with the previously agreed calendar of meetings.
Up until the first meeting of each committee or sub-committee takes place, urgent decisions will continue to take place under delegation by the Chief Executive.

Please note the dates below:
Wednesday 15 July 7pm Extraordinary Strategy & Resources Standing Committee.
Next meeting: 2 September

Thursday 16 July 4pm Extraordinary Human Resources Standing Committee.
Next meeting: 3 September

Thursday 16 July 7pm Planning, Environment and Transport Standing Committee.
Next meeting: 6 August

Wednesday 22 July 7pm Extraordinary Full Council
Next meeting: 23 September

Wednesday 29 July 7pm Amenities, Culture & Leisure Standing Committee.
Next meeting: 9 September

Tuesday 4 August 2pm Extraordinary Civic Matters Sub-Committee.
Next meeting: 15 September

Thursday 6 August 4pm Extraordinary Community Donations Sub-Committee.
Next meeting: 15 October

Outdoor Play Areas
New government guidance released on 26 June states how to open outdoor play areas safely.

We want to be able to open outdoor play areas but we must put our residents’ safety first. Taking this new guidance into consideration, it is not safe to for us to manage our 13 outdoor play areas across Chippenham with our current resources. We would be required to employ an additional 13 members of staff who would need to ensure the following:
– The play equipment is cleaned multiple times per day and ask each family to clean all of the equipment they come in contact with using their own cleaning materials
– To control the amount of people in each play area at any one time, all day every day possibly using a booking system to allocate time slots
– Ensure social distancing within the play area for example 1 metre plus on the swings or climbing equipment and to ask each family to only allow one adult per family into the play area
– To supply more litter collection bins and extra litter removal services
We encourage you to read the government guidance which you can access HERE

Multi Use Games Areas
All of our Multi Use Games Areas (MUGAs) at John Coles Park, Pewsham Park, Little Battens and Monkton Park opened on Monday 29 June to enable football and basketball to take place. We have removed the two seating areas in John Coles Park to prevent groups gathering.

John Coles Park

Tennis courts
All users of the tennis courts must adhere to the rules set out by the LTA which are available to download in full HERE

Car park and public toilets
Both are open.

Refreshments Kiosk
This is open for a take away service only. For everyone’s safety, please ensure you follow the social distancing guidelines at all times.

Bowls Club
Waiting for further clarification from Bowls England.

The SplashPad in John Coles Park will not be opening this season as water play is still considered to be unsafe.


Friday & Saturday Market
Our Friday and Saturday Charter Market is open 8am – 4pm

We ask all visitors to the market to be responsible in following social  distancing guidelines giving a 2 metre space where possible between yourself and others.

There is a temporary road closure in place for the High Street every Friday morning between 6am-9.30am to enable safe social distancing.

The following are open:

London Road Cemetery
The cemetery remains open until we receive further guidance that it should close.

Environmental Services
Litter collection, street cleansing, grass cutting and Grounds maintenance  continues as usual.

We will be reviewing the situation closely, following Government advice and we will keep you informed of when we can open our venues and facilities.

Contact us
General enquiries:
Report an issue:
Telephone: 01249 446699
Facebook: @chipptowncouncil
Twitter: @Chippenhamtcl